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A leader is a coach, not a judge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Judging
Leadership
Leader
Coach
Coaches
Judge
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You can only elevate individual performance by elevating that of the entire system.
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Zero defects is a super highway going down the tube.
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Each system is perfectly designed to give you exactly what you are getting today.
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Hold everybody accountable? Ridiculous!
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Competition should not be for a share of the market-but to expand the market.
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Quality comes not from inspection, but from improvement of the production process.
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Nobody should try to use data unless he has collected data.
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You can not achieve an aim unless you have a method.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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The most important measures are both unknown and unknowable.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Whenever there is fear, you will get wrong figures.
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Nothing happens without personal transformation.
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We are here to learn, to make a difference and to have fun.
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Without theory, there are no questions.
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In God we trust all others bring data.
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To copy is to invite disaster.
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Scrap doesn't come for free, we pay someone to make it.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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