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A leader is a coach, not a judge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Coach
Coaches
Judge
Judging
Leadership
Leader
More quotes by W. Edwards Deming
You do not find knowledge in a dictionary, only information.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Many people in management are being paid to produce waste.
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All models are wrong some models are useful.
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The most important figures for management of any organization are unknown and unknowable.
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There is no substitute for knowledge.
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Nothing happens without personal transformation.
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Without theory there is nothing to modify or learn.
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A leader must have knowledge. A leader must be able to teach.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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...the most important things we need to manage can't be measured.
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People are entitled to joy in work.
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Without theory, there are no questions.
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It's management's job to know.
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Management's job is to know which systems are stable and which are not.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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People work in the system. Management creates the system
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The greatest losses are unknown and unknowable.
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The emphasis should be on why we do a job.
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