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A goal without a method is nonsense.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Method
Goal
Without
Nonsense
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Defects are not free. Somebody makes them, and gets paid for making them.
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The transformation will come from leadership.
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If someone can make a contribution to the company he feels important.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Transformation is not automatic. It must be learned it must be led.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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