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A goal without a method is nonsense.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Nonsense
Management
Method
Goal
Without
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Management by results is confusing special causes with common causes.
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I am not reporting things about people. I am reporting things about practices.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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We want best efforts guided by theory.
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The emphasis should be on why we do a job.
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Quality starts in the boardroom.
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The process is not just the sum of its parts.
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Put a good person in a bad system and the bad system wins, no contest.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Transformation is not automatic. It must be learned it must be led.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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We are here for an education.
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Management's job is to optimize the whole system.
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Shrink, shrink variation, to reduce the loss.
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A leader's job is to help his people.
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All models are wrong some models are useful.
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Mere allocation of huge sums of money for quality will not bring quality.
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It's management's job to know.
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...the most important things we need to manage can't be measured.
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It only takes a little innovation.
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