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Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Monetary
Substitute
Substitutes
Rewards
Management
Motivation
Intrinsic
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Improve quality, you automatically improve productivity.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Quality is pride of workmanship.
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Don't expect smart people to listen to you without proof.
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Mere allocation of huge sums of money for quality will not bring quality.
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The most important figures for management of any organization are unknown and unknowable.
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The most important things cannot be measured.
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Quality is everyone's responsibility.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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We must satisfy our customers.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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