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Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Intrinsic
Monetary
Substitute
Substitutes
Rewards
Management
Motivation
More quotes by W. Edwards Deming
A leader must have knowledge. A leader must be able to teach.
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Confusing common causes with special causes will only make things worse.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Shrink, shrink variation, to reduce the loss.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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A leader knows who is outside of the system and needs special help.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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The most important measures are both unknown and unknowable.
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You do not install quality you begin to work at it.
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Zero defects is a super highway going down the tube.
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The questions are more important than the answers.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Put a good person in a bad system and the bad system wins, no contest.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Experience by itself teaches nothing.
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Quality comes not from inspection, but from improvement of the production process.
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Just because you can measure everything doesn't mean that you should.
W. Edwards Deming