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Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Monetary
Substitute
Substitutes
Rewards
Management
Motivation
Intrinsic
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Hold everybody accountable? Ridiculous!
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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We know what we told him, but we don't know what he heard.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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The customer invents nothing. New products and new services come from the producer.
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Don't expect smart people to listen to you without proof.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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You do not find knowledge in a dictionary, only information.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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A goal without a method is nonsense.
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Nothing happens without personal transformation.
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There must be consistency in direction.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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You can not achieve an aim unless you have a method.
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When a system is stable, telling the worker about mistakes is only tampering.
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A leader must have knowledge. A leader must be able to teach.
W. Edwards Deming