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The problem is that most courses teach what is wrong.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Courses
Teach
Wrong
Problem
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Knowledge is the key.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Zero defects is a super highway going down the tube.
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A system can not understand itself.
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Does experience help? NO! Not if we are doing the wrong things.
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People learn in different ways: reading, listening, pictures, watching.
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Information is not knowledge. Let's not confuse the two.
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A leader must have knowledge. A leader must be able to teach.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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It would be a mistake to export western management to a friendly country.
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Management by results is confusing special causes with common causes.
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We are here for an education.
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Everyone is a customer for somebody, or a supplier to somebody.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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