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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Everybody
Jobs
Doe
Assume
May
Assuming
Whole
Management
Right
System
Trouble
Mistake
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Zero defects is a super highway going down the tube.
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Lack of knowledge - that is the problem.
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You have to manage a system. The system doesn't manage itself.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Uncontrolled variation is the enemy of quality.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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We must satisfy our customers.
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Managing by results only makes things worse.
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