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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
May
Assuming
Whole
Management
Right
System
Trouble
Mistake
Everybody
Jobs
Doe
Assume
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Retroactive management emphasizes the bottom line.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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If you do not know how to ask the right question, you discover nothing.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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A leader must have knowledge. A leader must be able to teach.
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You cannot inspect quality into the product it is already there.
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There must be consistency in direction.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Quality starts in the boardroom.
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Uncontrolled variation is the enemy of quality.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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The most important things cannot be measured.
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Any two people have different ideas of what is important.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Quality begins with the intent, which is fixed by management.
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A leader's job is to help his people.
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