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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Everybody
Jobs
Doe
Assume
May
Assuming
Whole
Management
Right
System
Trouble
Mistake
More quotes by W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
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Quality is everyone's responsibility.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The questions are more important than the answers.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Divide responsibility and nobody is responsible.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Competition should not be for a share of the market-but to expand the market.
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Judging people does not help them.
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Management is prediction.
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Anyone that enjoys his work is a pleasure to work with.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
Whenever there is fear, you will get wrong figures.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
Understanding variation is the key to success in quality and business.
W. Edwards Deming
