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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Jobs
Doe
Assume
May
Assuming
Whole
Management
Right
System
Trouble
Mistake
Everybody
More quotes by W. Edwards Deming
People work in the system. Management creates the system
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A man who knows not his limitations is of no use to anyone.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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We have to bring back the individual. Management has smothered the individual.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Any manager can do well in an expanding market.
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You do not find knowledge in a dictionary, only information.
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Without questions, there is no learning.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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You have to manage a system. The system doesn't manage itself.
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Just because you can measure everything doesn't mean that you should.
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You can not plan to make a discovery. You do not plan innovation.
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Management by results - like driving a car by looking in rear view mirror.
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Management's job is to know which systems are stable and which are not.
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You can not hear what you do not understand.
W. Edwards Deming
Learning is not compulsory it's voluntary... But to survive, we must learn.
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The most important things cannot be measured.
W. Edwards Deming
Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
