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A system must be managed. It will not manage itself.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Managed
Manage
System
More quotes by W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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We want best efforts guided by theory.
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Nobody goes to work to do a bad job.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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You cannot inspect quality into the product it is already there.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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The process is not just the sum of its parts.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Put a good person in a bad system and the bad system wins, no contest.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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A man who knows not his limitations is of no use to anyone.
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Lack of knowledge - that is the problem.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Confusing common causes with special causes will only make things worse.
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Management by results is confusing special causes with common causes.
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We should be guided by theory, not by numbers.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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There is no substitute for knowledge.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming