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A system must be managed. It will not manage itself.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Managed
Manage
System
More quotes by W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
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People are entitled to joy in work.
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Nobody should try to use data unless he has collected data.
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Does experience help? NO! Not if we are doing the wrong things.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Management is prediction.
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The worker is not the problem. The problem is at the top! Management!
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Quality is everyone's responsibility.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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You can not define being exactly on time.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Retroactive management emphasizes the bottom line.
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A goal without a method is nonsense.
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Anyone that enjoys his work is a pleasure to work with.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
Understanding variation is the key to success in quality and business.
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It would be a mistake to export western management to a friendly country.
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