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A system can not understand itself.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Understand

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Nobody should try to use data unless he has collected data.
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The greatest losses are unknown and unknowable.
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Without questions, there is no learning.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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There is no knowledge without theory.
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People work in the system. Management creates the system
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Management does not know what a system is.
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The most important things cannot be measured.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Management's job is to know which systems are stable and which are not.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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You do not install quality you begin to work at it.
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Improve quality, you automatically improve productivity.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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We want best efforts guided by theory.
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Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming