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A system can not understand itself.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Understand
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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We are here for an education.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Innovation comes from the producer - not from the customer.
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Does experience help? NO! Not if we are doing the wrong things.
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If you do not know how to ask the right question, you discover nothing.
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Confusing common causes with special causes will only make things worse.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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I am not reporting things about people. I am reporting things about practices.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Without theory, there are no questions.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The transformation will come from leadership.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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People work in the system. Management creates the system
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The most important things cannot be measured.
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Mere allocation of huge sums of money for quality will not bring quality.
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