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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Without
Interdependent
Must
Components
Trying
Network
Work
Improvement
Aim
Accomplish
System
Together
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Transformation is not automatic. It must be learned it must be led.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Nobody should try to use data unless he has collected data.
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Whenever there is fear, you will get wrong figures.
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Monetary rewards are not a substitute for intrinsic motivation.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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We must understand variation.
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Any two people have different ideas of what is important.
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Eliminate numerical quotas, including Management by Objectives.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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You should not ask questions without knowledge.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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