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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Together
Without
Interdependent
Must
Components
Trying
Network
Work
Improvement
Aim
Accomplish
System
More quotes by W. Edwards Deming
A rational prediction has an explanation based on theory.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Whenever there is fear, you will get wrong figures.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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A system must be managed. It will not manage itself.
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People need to know what their jobs are.
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Quality is pride of workmanship.
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Zero defects is a super highway going down the tube.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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It would be a mistake to export western management to a friendly country.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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There is no substitute for knowledge.
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The transformation will come from leadership.
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Absence of defects does not necessarily build business... Something more is required.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Profit in business comes from repeat customers
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The greatest losses are unknown and unknowable.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
