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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Reflexes
Rational
Requires
Management
Behavior
Theory
Quality
Reactive
Action
Reflex
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You do not install quality you begin to work at it.
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We are here to make another world.
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Quality starts in the boardroom.
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People work in the system. Management creates the system
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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There is very little evidence that we give a hoot about profit.
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You can not define being exactly on time.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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If someone can make a contribution to the company he feels important.
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There is no substitute for knowledge.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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The greatest losses are unknown and unknowable.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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We must satisfy our customers.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Quality is everyone's responsibility.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming