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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Behavior
Theory
Quality
Reactive
Action
Reflex
Reflexes
Rational
Requires
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It's not enough to do your best you must know what to do & then do your best.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Competition should not be for a share of the market-but to expand the market.
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You can only elevate individual performance by elevating that of the entire system.
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Management's job is to know which systems are stable and which are not.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Just because you can measure everything doesn't mean that you should.
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The customer is the most important part of the production line.
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To optimize the whole, we must sub-optimize the parts
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People learn in different ways: reading, listening, pictures, watching.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Manage the cause, not the result.
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You can not plan to make a discovery. You do not plan innovation.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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If someone can make a contribution to the company he feels important.
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We want best efforts guided by theory.
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It is not necessary to change. Survival is not mandatory.
W. Edwards Deming
