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Rational behavior requires theory. Reactive behavior requires only reflex action.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Behavior
Theory
Quality
Reactive
Action
Reflex
Reflexes
Rational
Requires
Management

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All anyone asks for is a chance to work with pride.
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...the most important things we need to manage can't be measured.
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People need to know what their jobs are.
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There is no knowledge without theory.
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Without questions, there is no learning.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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People need to know how their job contributes.
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To copy is to invite disaster.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Management does not know what a system is.
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The most important measures are both unknown and unknowable.
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When a worker has reached a stable state, further training will not help him.
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Managing by results only makes things worse.
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Plants don't close from poor workmanship, but from poor management.
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If you destroy the people of a company, you do not have much left.
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Without theory we can only copy.
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We must satisfy our customers.
W. Edwards Deming