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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Action
Reflex
Reflexes
Rational
Requires
Management
Behavior
Theory
Quality
Reactive
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Nobody should try to use data unless he has collected data.
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The most important things cannot be measured.
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Eliminate numerical quotas, including Management by Objectives.
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3% of the problems have figures, 97% of the problems do not.
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A rule should suit the purpose.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Without theory, there are no questions.
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Management by results is confusing special causes with common causes.
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Knowledge needs to be a verb.
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Confusing common causes with special causes will only make things worse.
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Management's job is to optimize the whole system.
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Survival is optional. No one has to change.
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There is no substitute for knowledge.
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Let us ask our suppliers to come and help us to solve our problems.
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