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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Behavior
Theory
Quality
Reactive
Action
Reflex
Reflexes
Rational
Requires
Management
More quotes by W. Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
Put a good person in a bad system and the bad system wins, no contest.
W. Edwards Deming
Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
It only takes a little innovation.
W. Edwards Deming
A leader knows who is outside of the system and needs special help.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
W. Edwards Deming
Quality is pride of workmanship.
W. Edwards Deming
Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
