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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Reflexes
Rational
Requires
Management
Behavior
Theory
Quality
Reactive
Action
Reflex
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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All anyone asks for is a chance to work with pride.
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Change the rule and you will get a new number.
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If you do not know how to ask the right question, you discover nothing.
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Zero defects is a super highway going down the tube.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Understanding variation is the key to success in quality and business.
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We know what we told him, but we don't know what he heard.
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People are entitled to joy in work.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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There is no knowledge without theory.
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We are here to make another world.
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In God we trust all others bring data.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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The problem is that most courses teach what is wrong.
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Profit in business comes from repeat customers
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When we cooperate, everybody wins.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming