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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Undergo
System
Prevailing
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Must
Requires
Management
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More quotes by W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Innovation comes from the producer - not from the customer.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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It's management's job to know.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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If someone can make a contribution to the company he feels important.
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It is not necessary to change. Survival is not mandatory.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Profit in business comes from repeat customers
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Uncontrolled variation is the enemy of quality.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Nobody should try to use data unless he has collected data.
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We should be guided by theory, not by numbers.
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Lack of knowledge - that is the problem.
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Quality is everyone's responsibility.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
