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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Style
Undergo
System
Prevailing
Understand
Transformation
Must
Requires
Management
Outside
View
Views
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You have to manage a system. The system doesn't manage itself.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Transformation is not automatic. It must be learned it must be led.
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A man who knows not his limitations is of no use to anyone.
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Nobody goes to work to do a bad job.
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It only takes a little innovation.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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The most important things cannot be measured.
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Does experience help? NO! Not if we are doing the wrong things.
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