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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Requires
Management
Outside
View
Views
Style
Undergo
System
Prevailing
Understand
Transformation
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Management's job is to optimize the whole system.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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The greatest losses are unknown and unknowable.
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The transformation will come from leadership.
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There is very little evidence that we give a hoot about profit.
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Whenever there is fear, you will get wrong figures.
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...the most important things we need to manage can't be measured.
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You can not define being exactly on time.
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People need to know how their job contributes.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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It's not enough to do your best you must know what to do & then do your best.
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