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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Prevailing
Understand
Transformation
Must
Requires
Management
Outside
View
Views
Style
Undergo
More quotes by W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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The questions are more important than the answers.
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You can not define being exactly on time.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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It would be a mistake to export western management to a friendly country.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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We want best efforts guided by theory.
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Put a good person in a bad system and the bad system wins, no contest.
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Don't expect smart people to listen to you without proof.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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The most important measures are both unknown and unknowable.
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Everyone is a customer for somebody, or a supplier to somebody.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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When a worker has reached a stable state, further training will not help him.
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There is very little evidence that we give a hoot about profit.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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People learn in different ways: reading, listening, pictures, watching.
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A rule should suit the purpose.
W. Edwards Deming
