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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Requires
Management
Outside
View
Views
Style
Undergo
System
Prevailing
Understand
Transformation
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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The greatest losses are unknown and unknowable.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Meeting specifications is not enough.
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The customer invents nothing. New products and new services come from the producer.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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You do not install quality you begin to work at it.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Innovation comes from people who take joy in their work.
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Change the rule and you will get a new number.
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You do not install knowledge.
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Knowledge is the key.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Knowledge needs to be a verb.
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To copy is to invite disaster.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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You do not find knowledge in a dictionary, only information.
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...the most important things we need to manage can't be measured.
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