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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Prevailing
Understand
Transformation
Must
Requires
Management
Outside
View
Views
Style
Undergo
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A rule should suit the purpose.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Competition should not be for a share of the market-but to expand the market.
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Management's job is to know which systems are stable and which are not.
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Does experience help? NO! Not if we are doing the wrong things.
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All anyone asks for is a chance to work with pride.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Hold everybody accountable? Ridiculous!
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Without theory there is nothing to modify or learn.
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Absence of defects does not necessarily build business... Something more is required.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It's management's job to know.
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A leader knows who is outside of the system and needs special help.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Management does not know what a system is.
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