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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Outside
View
Views
Style
Undergo
System
Prevailing
Understand
Transformation
Must
Requires
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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If someone can make a contribution to the company he feels important.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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You can expect what you inspect.
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Management's job is to optimize the whole system.
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The job can't be finished only improved to please the customer.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Without questions, there is no learning.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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We are here to make another world.
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We have to bring back the individual. Management has smothered the individual.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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If you destroy the people of a company, you do not have much left.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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It is not necessary to change. Survival is not mandatory.
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