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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Style
Undergo
System
Prevailing
Understand
Transformation
Must
Requires
Management
Outside
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Manage the cause, not the result.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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You can not define being exactly on time.
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We are here to learn, to make a difference and to have fun.
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Knowledge needs to be a verb.
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We should be guided by theory, not by numbers.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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When we cooperate, everybody wins.
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There must be consistency in direction.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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People are entitled to joy in work.
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Retroactive management emphasizes the bottom line.
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Knowledge is the key.
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We want best efforts guided by theory.
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Information is not knowledge. Let's not confuse the two.
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The transformation will come from leadership.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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