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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Outside
View
Views
Style
Undergo
System
Prevailing
Understand
Transformation
Must
Requires
Management
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I am not reporting things about people. I am reporting things about practices.
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No requirement of industry is so much neglected as operational definitions.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Does experience help? NO! Not if we are doing the wrong things.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Manage the cause, not the result.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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