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We should work on our process, not the outcome of our processes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Processes
Outcome
Outcomes
Management
Process
Work
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Anyone that enjoys his work is a pleasure to work with.
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Quality comes not from inspection, but from improvement of the production process.
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Zero defects is a super highway going down the tube.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Transformation is not automatic. It must be learned it must be led.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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People care more for themselves when they contribute to the system.
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Meeting specifications is not enough.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Management by results is confusing special causes with common causes.
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Judging people does not help them.
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A leader knows who is outside of the system and needs special help.
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You must have a supplier relationship of constant improvement.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Knowledge is the key.
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We are here to make another world.
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Whenever there is fear, you will get wrong figures.
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A rule should suit the purpose.
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