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We should work on our process, not the outcome of our processes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Processes
Outcome
Outcomes
Management
Process
Work
More quotes by W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
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A leader knows who is outside of the system and needs special help.
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We must satisfy our customers.
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We know what we told him, but we don't know what he heard.
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All models are wrong some models are useful.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Management by results - like driving a car by looking in rear view mirror.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Zero defects is a super highway going down the tube.
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Knowledge needs to be a verb.
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Any manager can do well in an expanding market.
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We have to bring back the individual. Management has smothered the individual.
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We must understand variation.
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Information is not knowledge. Let's not confuse the two.
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Eliminate numerical quotas, including Management by Objectives.
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Uncontrolled variation is the enemy of quality.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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