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We should work on our process, not the outcome of our processes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Process
Work
Processes
Outcome
Outcomes
More quotes by W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
A goal without a method is nonsense.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming
Survival is optional. No one has to change.
W. Edwards Deming
Any manager can do well in an expanding market.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
The aim should be to work on the method of management.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
A bad system will beat a good person every time.
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming