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We should work on our process, not the outcome of our processes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Process
Work
Processes
Outcome
Outcomes
More quotes by W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
Don't expect smart people to listen to you without proof.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
A rule should suit the purpose.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
There is no substitute for knowledge.
W. Edwards Deming
The transformation will come from leadership.
W. Edwards Deming
There must be consistency in direction.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
