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We should work on our process, not the outcome of our processes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Outcome
Outcomes
Management
Process
Work
Processes
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You can not plan to make a discovery. You do not plan innovation.
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Shrink, shrink variation, to reduce the loss.
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There is no substitute for knowledge.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Meeting specifications is not enough.
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Management's job is to know which systems are stable and which are not.
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You do not find knowledge in a dictionary, only information.
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A leader must have knowledge. A leader must be able to teach.
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You cannot inspect quality into the product it is already there.
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Competition should not be for a share of the market-but to expand the market.
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It would be a mistake to export western management to a friendly country.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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We want best efforts guided by theory.
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