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There must be consistency in direction.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Direction
Must
Consistency
Management
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A leader must have knowledge. A leader must be able to teach.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Absence of defects does not necessarily build business... Something more is required.
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It would be a mistake to export western management to a friendly country.
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Knowledge is the key.
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We have to bring back the individual. Management has smothered the individual.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Nothing happens without personal transformation.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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People learn in different ways: reading, listening, pictures, watching.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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Any manager can do well in an expanding market.
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All models are wrong some models are useful.
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A leader's job is to help his people.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Profit in business comes from repeat customers
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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