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There must be consistency in direction.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Consistency
Management
Direction
Must
More quotes by W. Edwards Deming
Quality is pride of workmanship.
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When a worker has reached a stable state, further training will not help him.
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The most important things cannot be measured.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Many people in management are being paid to produce waste.
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Confusing common causes with special causes will only make things worse.
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There is very little evidence that we give a hoot about profit.
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A rule should suit the purpose.
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Management's job is to know which systems are stable and which are not.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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The questions are more important than the answers.
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There is no substitute for knowledge.
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A system can not understand itself.
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You can not define being exactly on time.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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We are here for an education.
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The transformation will come from leadership.
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The process is not just the sum of its parts.
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