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There must be consistency in direction.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Consistency
Management
Direction
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A system can not understand itself.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Don't expect smart people to listen to you without proof.
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Whenever there is fear, you will get wrong figures.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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A man who knows not his limitations is of no use to anyone.
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The process is not just the sum of its parts.
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Manage the cause, not the result.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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People need to know what their jobs are.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
