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Without theory, there are no questions.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Questions
Theory
Without
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Hold everybody accountable? Ridiculous!
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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You do not find knowledge in a dictionary, only information.
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Quality comes not from inspection, but from improvement of the production process.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Management's job is to know which systems are stable and which are not.
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A man who knows not his limitations is of no use to anyone.
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Absence of defects does not necessarily build business... Something more is required.
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Quality is pride of workmanship.
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You can not define being exactly on time.
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Manage the cause, not the result.
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People work in the system. Management creates the system
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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People need to know how their job contributes.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Management by results - like driving a car by looking in rear view mirror.
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Lack of knowledge - that is the problem.
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