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Without theory, there are no questions.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Without
Questions
Theory
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People learn in different ways: reading, listening, pictures, watching.
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A leader must have knowledge. A leader must be able to teach.
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Quality comes not from inspection, but from improvement of the production process.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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People care more for themselves when they contribute to the system.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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People are entitled to joy in work.
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Improve quality, you automatically improve productivity.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Quality begins with the intent, which is fixed by management.
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Innovation comes from the producer - not from the customer.
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Without questions, there is no learning.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Confusing common causes with special causes will only make things worse.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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A leader's job is to help his people.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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A bad system will beat a good person every time.
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A rational prediction has an explanation based on theory.
W. Edwards Deming