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The customer is the most important part of the production line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Productions
Marketing
Customers
Line
Lines
Part
Customer
Important
Production
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
W. Edwards Deming
Judging people does not help them.
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The aim should be to work on the method of management.
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Management's job is to know which systems are stable and which are not.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Plants don't close from poor workmanship, but from poor management.
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No requirement of industry is so much neglected as operational definitions.
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Without theory, there are no questions.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
Change the rule and you will get a new number.
W. Edwards Deming
Any two people have different ideas of what is important.
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Divide responsibility and nobody is responsible.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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A rule should suit the purpose.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
You do not install knowledge.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
Without theory there is nothing to modify or learn.
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
