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The customer is the most important part of the production line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Part
Important
Customer
Production
Productions
Marketing
Customers
Line
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Without questions, there is no learning.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The most important measures are both unknown and unknowable.
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Uncontrolled variation is the enemy of quality.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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No requirement of industry is so much neglected as operational definitions.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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It does not happen all at once. There is no instant pudding.
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It's management's job to know.
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There is no substitute for knowledge.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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People need to know how their job contributes.
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You do not install knowledge.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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There must be consistency in direction.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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