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The customer is the most important part of the production line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Part
Important
Customer
Production
Productions
Marketing
Customers
Line
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Innovation comes from people who take joy in their work.
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You have to manage a system. The system doesn't manage itself.
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The individual has been crushed by our style of management today.
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The job can't be finished only improved to please the customer.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Quality is pride of workmanship.
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Innovation comes from the producer - not from the customer.
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When people try to do what they can not do, they wish to give up.
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Quality comes not from inspection, but from improvement of the production process.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Management by results - like driving a car by looking in rear view mirror.
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