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The customer is the most important part of the production line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Part
Important
Customer
Production
Productions
Marketing
Customers
Line
More quotes by W. Edwards Deming
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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It is not necessary to change. Survival is not mandatory.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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No requirement of industry is so much neglected as operational definitions.
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People care more for themselves when they contribute to the system.
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It's not enough to do your best you must know what to do & then do your best.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
The greatest losses are unknown and unknowable.
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If you destroy the people of a company, you do not have much left.
W. Edwards Deming
The most basic problem is that performance appraisals often don't accurately assess performance.
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It only takes a little innovation.
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A leader's job is to help his people.
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The most important figures for management of any organization are unknown and unknowable.
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Many people in management are being paid to produce waste.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
