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The customer is the most important part of the production line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Important
Customer
Production
Productions
Marketing
Customers
Line
More quotes by W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
...the most important things we need to manage can't be measured.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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When a system is stable, telling the worker about mistakes is only tampering.
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We are here to make another world.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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A system can not understand itself.
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It only takes a little innovation.
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The transformation will come from leadership.
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The most important things cannot be measured.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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We must understand variation.
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Managing by results only makes things worse.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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People care more for themselves when they contribute to the system.
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We have to bring back the individual. Management has smothered the individual.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming