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Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Information
Knowledge
Two
Confuse
Management
More quotes by W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
W. Edwards Deming
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
When people try to do what they can not do, they wish to give up.
W. Edwards Deming
