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Many people in management are being paid to produce waste.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
People
Management
Waste
Paid
Produce
Many
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The problem is that most courses teach what is wrong.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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If you do not know how to ask the right question, you discover nothing.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Management by results - like driving a car by looking in rear view mirror.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Judging people does not help them.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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When we cooperate, everybody wins.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Zero defects is a super highway going down the tube.
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...the most important things we need to manage can't be measured.
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The individual has been crushed by our style of management today.
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Management is prediction.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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If you destroy the people of a company, you do not have much left.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Divide responsibility and nobody is responsible.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming