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Many people in management are being paid to produce waste.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Waste
Paid
Produce
Many
People
Management
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To optimize the whole, we must sub-optimize the parts
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The transformation will come from leadership.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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People are entitled to joy in work.
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If you destroy the people of a company, you do not have much left.
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Management by results - like driving a car by looking in rear view mirror.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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We must understand variation.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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You do not find knowledge in a dictionary, only information.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Any two people have different ideas of what is important.
W. Edwards Deming
Quality starts in the boardroom.
W. Edwards Deming
Experience by itself teaches nothing.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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We should work on our process, not the outcome of our processes.
W. Edwards Deming
Whenever there is fear, you will get wrong figures.
W. Edwards Deming
