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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Responsible
Lead
Leadership
Understand
Must
Work
People
Manage
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The process is not just the sum of its parts.
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People work in the system. Management creates the system
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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If you do not know how to ask the right question, you discover nothing.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Management does not know what a system is.
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If you destroy the people of a company, you do not have much left.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Meeting specifications is not enough.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Everyone is a customer for somebody, or a supplier to somebody.
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We are here to learn, to make a difference and to have fun.
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Nothing happens without personal transformation.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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We must understand variation.
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Innovation comes from people who take joy in their work.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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If someone can make a contribution to the company he feels important.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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