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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Manage
Responsible
Lead
Leadership
Understand
Must
Work
People
More quotes by W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
The individual has been crushed by our style of management today.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
Survival is optional. No one has to change.
W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
