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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
People
Manage
Responsible
Lead
Leadership
Understand
Must
Work
More quotes by W. Edwards Deming
Manage the cause, not the result.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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The worker is not the problem. The problem is at the top! Management!
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Confusing common causes with special causes will only make things worse.
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People work in the system. Management creates the system
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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You cannot inspect quality into the product it is already there.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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Nobody goes to work to do a bad job.
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You have to manage a system. The system doesn't manage itself.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Everyone is a customer for somebody, or a supplier to somebody.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Shrink, shrink variation, to reduce the loss.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Knowledge is the key.
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You can not achieve an aim unless you have a method.
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A goal without a method is nonsense.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Management by results is confusing special causes with common causes.
W. Edwards Deming