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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Work
People
Manage
Responsible
Lead
Leadership
Understand
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It's management's job to know.
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Knowledge is the key.
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When a system is stable, telling the worker about mistakes is only tampering.
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You can only elevate individual performance by elevating that of the entire system.
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Transformation is not automatic. It must be learned it must be led.
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We are here to make another world.
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There is no substitute for knowledge.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Hold everybody accountable? Ridiculous!
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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You can not define being exactly on time.
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Profit in business comes from repeat customers
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We are here for an education.
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It is not necessary to change. Survival is not mandatory.
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There must be consistency in direction.
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You do not find knowledge in a dictionary, only information.
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Confusing common causes with special causes will only make things worse.
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