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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Responsible
Lead
Leadership
Understand
Must
Work
People
Manage
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Management's job is to optimize the whole system.
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When a system is stable, telling the worker about mistakes is only tampering.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Management does not know what a system is.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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You should not ask questions without knowledge.
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Everyone is a customer for somebody, or a supplier to somebody.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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We want best efforts guided by theory.
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Does experience help? NO! Not if we are doing the wrong things.
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The most important things cannot be measured.
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You can not define being exactly on time.
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Any two people have different ideas of what is important.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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You can not achieve an aim unless you have a method.
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Meeting specifications is not enough.
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