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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Manage
Responsible
Lead
Leadership
Understand
Must
Work
People
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You can not achieve an aim unless you have a method.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Innovation comes from people who take joy in their work.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Experience by itself teaches nothing.
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We must understand variation.
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Each system is perfectly designed to give you exactly what you are getting today.
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Innovation comes from the producer - not from the customer.
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Understanding variation is the key to success in quality and business.
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A leader must have knowledge. A leader must be able to teach.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Zero defects is a super highway going down the tube.
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Improve quality, you automatically improve productivity.
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Competition should not be for a share of the market-but to expand the market.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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The customer invents nothing. New products and new services come from the producer.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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