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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Costly
Myth
Suppose
Manage
Measure
Wrong
More quotes by W. Edwards Deming
You cannot inspect quality into the product it is already there.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Improve quality, you automatically improve productivity.
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A leader must have knowledge. A leader must be able to teach.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
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We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
A rule should suit the purpose.
W. Edwards Deming
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
We want best efforts guided by theory.
W. Edwards Deming
The process is not just the sum of its parts.
W. Edwards Deming