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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Costly
Myth
Suppose
Manage
Measure
Wrong
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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It would be a mistake to export western management to a friendly country.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Does experience help? NO! Not if we are doing the wrong things.
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Quality is everyone's responsibility.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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To copy is to invite disaster.
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The aim should be to work on the method of management.
W. Edwards Deming
You can not define being exactly on time.
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The customer invents nothing. New products and new services come from the producer.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Understanding variation is the key to success in quality and business.
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Lack of knowledge - that is the problem.
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We know what we told him, but we don't know what he heard.
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Confusing common causes with special causes will only make things worse.
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A leader knows who is outside of the system and needs special help.
W. Edwards Deming
The questions are more important than the answers.
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Manage the cause, not the result.
W. Edwards Deming
