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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Costly
Myth
Suppose
Manage
Measure
Wrong
More quotes by W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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People need to know what their jobs are.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The most important figures for management of any organization are unknown and unknowable.
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Everyone is a customer for somebody, or a supplier to somebody.
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...the most important things we need to manage can't be measured.
W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
A system must be managed. It will not manage itself.
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Improve quality, you automatically improve productivity.
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You can only elevate individual performance by elevating that of the entire system.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
Managing by results only makes things worse.
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All models are wrong some models are useful.
W. Edwards Deming
When people try to do what they can not do, they wish to give up.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
A goal without a method is nonsense.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
