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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Suppose
Manage
Measure
Wrong
Costly
Myth
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Innovation comes from the producer - not from the customer.
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The individual has been crushed by our style of management today.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Without theory, there are no questions.
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Quality is pride of workmanship.
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Manage the cause, not the result.
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Any manager can do well in an expanding market.
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Knowledge needs to be a verb.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Change the rule and you will get a new number.
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A bad system will beat a good person every time.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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There is very little evidence that we give a hoot about profit.
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The customer invents nothing. New products and new services come from the producer.
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People work in the system. Management creates the system
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When people try to do what they can not do, they wish to give up.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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You can not define being exactly on time.
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The process is not just the sum of its parts.
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