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You can expect what you inspect.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspect
Expect

More quotes by W. Edwards Deming

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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
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You must have a supplier relationship of constant improvement.
W. Edwards Deming
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Scrap doesn't come for free, we pay someone to make it.
W. Edwards Deming
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People are entitled to joy in work.
W. Edwards Deming
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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
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Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
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Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming
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Don't expect smart people to listen to you without proof.
W. Edwards Deming
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
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3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
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Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming