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You can expect what you inspect.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Expect
Inspect
More quotes by W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
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People need to know how their job contributes.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Without questions, there is no learning.
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Experience by itself teaches nothing.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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A man who knows not his limitations is of no use to anyone.
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Knowledge is the key.
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Any manager can do well in an expanding market.
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Lack of knowledge - that is the problem.
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Understanding variation is the key to success in quality and business.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
Survival is optional. No one has to change.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
Nothing happens without personal transformation.
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming