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You can expect what you inspect.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspect
Expect
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Any two people have different ideas of what is important.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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We must understand variation.
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A bad system will beat a good person every time.
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Confusing common causes with special causes will only make things worse.
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The worker is not the problem. The problem is at the top! Management!
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People learn in different ways: reading, listening, pictures, watching.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Retroactive management emphasizes the bottom line.
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You have to manage a system. The system doesn't manage itself.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Managing by results only makes things worse.
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Put a good person in a bad system and the bad system wins, no contest.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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If someone can make a contribution to the company he feels important.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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