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The most important things cannot be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Measured
Inspirational
Cannot
Important
Things
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The most important figures for management of any organization are unknown and unknowable.
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Let us ask our suppliers to come and help us to solve our problems.
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You can only elevate individual performance by elevating that of the entire system.
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All anyone asks for is a chance to work with pride.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Without theory we can only copy.
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A system must be managed. It will not manage itself.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Whenever there is fear, you will get wrong figures.
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All models are wrong some models are useful.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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A system can not understand itself.
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Quality is everyone's responsibility.
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Any two people have different ideas of what is important.
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Quality begins with the intent, which is fixed by management.
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