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The most important things cannot be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Things
Measured
Inspirational
Cannot
Important
More quotes by W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Plants don't close from poor workmanship, but from poor management.
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The worker is not the problem. The problem is at the top! Management!
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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We want best efforts guided by theory.
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Monetary rewards are not a substitute for intrinsic motivation.
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We are here for an education.
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Let us ask our suppliers to come and help us to solve our problems.
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The most important measures are both unknown and unknowable.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Profit in business comes from repeat customers
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A leader must have knowledge. A leader must be able to teach.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Information is not knowledge. Let's not confuse the two.
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Divide responsibility and nobody is responsible.
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
