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The most important things cannot be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspirational
Cannot
Important
Things
Measured
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Without theory, there are no questions.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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We should be guided by theory, not by numbers.
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People need to know what their jobs are.
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Whenever there is fear, you will get wrong figures.
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The job can't be finished only improved to please the customer.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Without questions, there is no learning.
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You do not install knowledge.
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Quality is pride of workmanship.
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When a worker has reached a stable state, further training will not help him.
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You can expect what you inspect.
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